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Frequently Asked Questions

CUSTOMER CARE
Andrea Nene
andrea@boardssummit.com
or
+1-416-408-2300 x424

REGISTRATION

What are the ways to register?
What does my general conference registration include?
Will I receive a receipt/invoice?
I have lost my receipt/invoice can I get another copy?
When do I receive my registration ticket/badge?
Why is my email address required when registering?
I want to purchase more than one ticket, but I don’t have the names of the attendees yet. What are my options?
I have already registered but I am unable to attend. What are my options?
How do I order audio/visual session recordings from the Boards Summit?
Who is Brunico Marketing Inc.?

GENERAL CONFERENCE AND HOTEL INFORMATION

Can I access the websites to previous Boards Summits?
Is there a discounted hotel accommodation rate for Boards Summit attendees?
How do I get to the hotel from the airport?
What else is in the area?
Is there a venue map?
Are there networking opportunities?
Will there be any networking parties?
How can I see the delegate list?
How can I receive an invitation to the Boards Summit to satisfy my request for a work Visa?

MyEvent

What is MyEvent?
How do I get my login info?
Can I change my password to something I can easily remember?
How do I upload my photo?
How do I sign up for sessions?
What can I do if during sign up I didn’t make it into the session(s) I wanted?
Is there a waiting list for sessions?
Can I switch/cancel sessions after I have already pre-registered in them?
How can I send a message to another registered delegate?
Where does the email go to, their personal email address or to their email?
Can I email more than one person at a time?
Can I receive notification to my external email address, that another delegate has sent me a message?

Answers to Frequently Asked Questions

REGISTRATION

What are the ways to register?

Please feel free to use our easy online registration: https://secure.brunico.com/boardssummit/2009/register.cgi.

Alternatively, you can contact Joel Pinto via email at jpinto@brunico.com or phone at +1-416-408-2300 x650.

Click here to invite colleagues to attend the Boards Summit with you.

What does my general conference registration include?

General registration includes access to all sessions, group meals & general delegate networking events plus a delegate list with contact information, and your listing on the delegate list (register by date to be determined) + access to all contacts through MyEvent and the iPhone Application.

Will I receive a receipt/invoice?

Once your registration has been processed, an invoice will be sent to you via email within 24 to 48 hours upon receipt.

I have lost my receipt/invoice can I get another copy?

Yes. Please contact Andrea Nene via email at andrea@boardssummit.com or via phone at +1-416-408-2300 x424.

When do I receive my registration ticket/badge?

Badges and delegate packages may be picked up from the registration desk on the day of the event. Please note that we do not send out physical tickets.

Why is my email address required when registering?

We need your email address to provide you with your MyEvent link and also to send your e-invoice. Your email information is private and not given to other delegates. View our privacy policy: http://www.brunico.com/privacy/

I want to purchase more than one ticket, but I don’t have the names of the attendees yet. What are my options?

Please contact Joel Pinto via email at jpinto@brunico.com or via phone at +1-416-408-2300 x650.

I have already registered but I am unable to attend. What are my options?

Should you be unable to attend this event, we require notice in writing on or before September 25, 2009 at 5pm, EST. All cancellations are subject to an administration fee equal to 50% of the invoiced purchase price. Cancellations made after this date will not be eligible for a refund or credit, but you can transfer your registration to another individual at no charge. Should you wish to transfer your registration to another person, please contact Andrea Nene via email at andrea@boardssummit.com or via phone at +1-416-408-2300 x 424 a minimum of 48 hours prior to the summit.

The following information is required when requesting a substitution via email: (*Mandatory)

*Name of Attendee taking your spot, *Title of Attendee, Direct Phone and Fax Number, *Email Address, and *Company Details (*Name, *Address, Website and *Phone and Fax Numbers) if different from original attendee.

How do I order audio/visual session recordings from the Boards Summit?

Audio/visual orders can be ordered in advance or after the Summit. Orders include:

Audio & Video Package for attendees (full two days of audio & video recording sessions*)

  • Pre-event (until Oct 25, 2009) - $150 (25% discount)
  • Post-event - $199

Single Audio or Video* for attendees (post-event only)

  • Single audio session* - $19.95 per
  • Single video session* - $49.95 per

Audio & Video Package for Non-attendees (full two days of audio & video recording sessions*)

  • Pre- or post-event - $399
  • Non-attendees may purchase single video sessions a la carte for $99 per

* Note: A separate invoice and credit card transaction/receipt are issued for audio/video orders. All pricing in $US. Audio/video will be available within two weeks, if not sooner, after the conference has ended. Not all conference sessions are audio or video recorded, however barring any technical difficulties the main sessions are recorded. Note that sessions are only available from speakers who have signed consent forms.

For more information or to order, please contact Andrea Nene at 416-408-2300 x424 or andrea@boardssummit.com

Who is Brunico Marketing Inc.?

The conference is produced by Brunico Marketing Inc., a subsidiary of Brunico Communications Ltd., which also publishes Boards Magazine, KidScreen Magazine, Realscreen Magazine, Playback Magazine and Strategy Magazine.

About Brunico Communications Ltd.

GENERAL CONFERENCE AND HOTEL INFORMATION

Can I access the websites to previous Boards Summits?

Yes. Please use the following links to visit the last 3 Boards Summits:
http://www.boardssummit.com/2008/
http://www.boardssummit.com/2007
http://www2.boardssummit.com/2006/

Is there a discounted hotel accommodation rate for Boards Summit attendees?

Stay at the Grand Hyatt New York for only US$299/night and you're right there for all the action - no taxis, no forgetting your business cards in a hotel blocks away. Call the Hyatt's reservation department directly at 212-883-1234 or 800-233-1234 and quote 'Boards Summit' to get the preferred Boards rate of US$299/night. That's a savings of 23% from last year's group rate. Attendees can also book their accommodation online by going to the Grand Hyatt New York’s Group Reservation page for the Boards Summit http://www.grandnewyork.hyatt.com/groupbooking/nycghjbru2009

This special rate will be offered based on hotel availability in the room block until October 5, 2009. 'Based on hotel availability in the room block' means that if by October 5th there are still rooms available in the block of rooms that we have set aside, the hotel will honor the $299 rate; it also means that if the block of rooms that we have set aside sell out before October 5th, then the hotel will take your booking at their prevailing rates. It's best to book your room now to avoid disappointment.

How do I get to the hotel from the airport?

Grand Hyatt New York
109 East 42nd Street at Grand Central Terminal
New York, NY
10017
P: +1-212-883-1234
F: +1-212-697-3772
www.grandnewyork.hyatt.com

Transportation

From La Guardia Airport:

La Guardia is 9 miles away from the Grand Hyatt New York.

Driving:

Begin at Central Terminal and bear right on Arrivals/Central Terminal and go towards signs reading Airport Exit.

Continue towards Airport Exit, turn right on ramp and go .5 miles towards Grand Central Parkway and go 0.6 miles. Exit Grand Central Parkway via ramp at sign reading "Exit 4 Bklyn-Qns Expwy to Verrazano Narrows BR and I-278 W" and go 0.4 miles. Merge onto Brooklyn Queens Expy/I-278 W and travel for 2.4 miles. Merge onto I-495 W via Exit 35 toward Midtown Tunnel. There is a toll at the Midtown Tunnel. After exiting the tunnel, keep to the right at the fork in the ramp.

Bear left onto E. 37th St. Follow E.37th ST for .5 miles and turn right onto Park Avenue North. Follow Park Avenue North .4 miles and bear right at Grand Central Station.

The Grand Hyatt New York is straight ahead adjacent to Grand Central Station.

From JFK:

JFK Airport is 18 miles from Grand Hyatt New York.

Driving:

Begin on JFK Int'l Airport Blvd and go 1.7 miles. Turn towards Airport Exit/Van Wyck Expy N/I-678. Continue on Van Wyck Expy, I-678 and go 6 miles. Bear left on ramp at sign reading, "Exit 10 Grand Central Pkwy to La

Guardia Airport / Triboro Bridge" and go 0.4 miles.

Continue on Grand Central Pkwy via ramp at sign reading "Exit 10 I-495 LI Expressway to Long Island/Midtown Tunnel" and go 0.8 miles.

Bear right on I-495 and go 7 miles. There is a toll at the Midtown Tunnel. After exiting the tunnel, keep to the right at the fork in the ramp. Bear left onto E. 37th St.

Follow E.37th ST for .5 miles and turn right onto Park Avenue North. Follow Park Avenue North .4 miles and bear right at Grand Central Station.

The Grand Hyatt New York is straight ahead adjacent to Grand Central Station.

From Newark Int'l Airport:

Driving:

Begin on Daily Parking Acc and go 0.3 miles. Continue and go 0.5 miles. Bear right on Daily Parking Acc and go .5 miles.

Turn left on Newark Int'l Airport Exit and go 0.7 miles. Continue on ramp at sign reading "I-78" and go 1.4 miles. Continue on I-78 and go 0.7 miles. Exit I-78 via ramp at sign reading "I-95 N N J Turnpike North" and go 1.2 miles.

Continue on New Jersey Tnpk, I-95 at sign reading "Lincoln Tunnel and US-46" and go 7 miles. Exit New Jersey Tpke I-95 via ramp at sign reading "Exit 16E RT-3 to Lincoln Tunnel" and go 0.6 miles. Continue on I-495 and go 3.7 miles to the Lincoln Tunnel.

There is a toll at the Lincoln Tunnel.

After exiting the tunnel, follow signs to 38th ST. and follow 38th St. eastbound for 1.0 mile.

Make a left onto Park Avenue N. and immediately bear right at Grand Central Station.

The Grand Hyatt New York is straight ahead adjacent to Grand Central Station.

What else is in the area?

With New York City at your front door, your choices for sightseeing, dining, and nightlife are endless. During your stay, stroll through Central Park, visit the Empire State Building, or catch a Broadway show. The Guggenheim Museum, The American Museum of Natural History, and The Metropolitan Museum of Art are all nearby. And New York shopping, restaurants, and clubs are at your disposal.

Is there a venue map?

Venue Map is coming soon. Stay tuned!

Are there networking opportunities?

The Boards Summit provides the best opportunities to make contacts, cement new relationships and reconnect with colleagues from all areas of the business. There are a multitude of both pre-event and onsite opportunities to connect with current and future partners. Pre-event networking is facilitated through our MyEvent program, that lets you connect with fellow delegates before the event; to establish relationships, plan meetings, find delegates with similar interests, investigate partnerships and more.

Will there be any networking parties?

All registered attendees will be notified of all networking events and parties related to the Boards Summit by email, website and MyEvent.

How can I see the delegate list?

Registered delegates will have access to the Summit's online networking tool, MyEvent. This allows you to search for individual delegates in advance of the event as well as view the entire list. also allows you to contact other delegates through our private messaging system.

To view delegates, please follow these steps:

  • Go to your MyEvent Home Page
  • You will see a series of tabs below:MyEvent Welcome, XXXXX [My Preferences | Sign Out]
  • Please click on “Search Delegates”
  • Here you can search “All Delegates” or individual delegates by using our search parameters.
  • You can export the list using Microsoft Excel

How can I receive an invitation to the Boards Summit to satisfy my request for a work Visa?

Please contact Andrea Nene via email at andrea@boardssummit.com or via phone at +1-416-408-2300 x424.

MyEvent

What is MyEvent?

The online interactive tool designed to help you get a jumpstart on your networking. Registered delegates can search and send messages to each other months in advance of the event. Set up meetings, identify common interests...build partnerships!

How do I get my login info?

Your login information will be sent to you in your confirmation email following registration. Your user name is the email address that you gave us upon registration.

Can I change my password to something I can easily remember?

Yes. Please follow these steps to change your password:

  • Go to your MyEvent Home Page
  • You will see “ MyEventWelcome, XXXXX [My Preferences | Sign Out]’ just below the navigation tool bar.
  • Click on “My Preferences”
  • Click on “LogIn Setup”
  • Here you type your old password (given to you in your confirmation email) and then choose a new one that can be easily remembered.

Note: Once you log-in to MyEventfrom your usual computer, it will automatically log you in each time afterwards.

How do I upload my photo?

You can either watch the tutorial video or follow these simple steps to upload your photo:

  • Go to your MyEvent home page
  • Click the my info tab
  • Click on add photo
  • Browse for your picture and select upload photo
  • Resize the picture and select crop photo

How do I sign up for sessions?

Please go to your MyEvent home page and follow the instructions below:

  • Once in your MyEvent, you will see a navigation bar at the top: Click on “MyAgenda”.
  • A grid with open time slots will generate.
  • At the top of your agenda you will see “conference agenda”
  • Below each session you will see:
    • “Add to MyAgenda” (Regular sessions, pre-registration not required) or “Sign-Up (limited seating, pre-registration suggested)
  • Please double click on the slot you would like.
  • This brings up a dialogue box advising you that you are adding this session to your personal agenda.

A green checkmark shows up under session title once you have successfully signed up for a session.

What can I do if during sign up I didn’t make it into the session(s) I wanted?

We encourage you to check frequently as delegates sometimes make changes to their personal agenda, which may leave a session slot open. Also, you are welcome to check with our room monitor, located outside each session onsite.

Is there a waiting list for sessions?

There is no official waiting list. We encourage you to check frequently as delegates sometimes make changes to their personal agenda, which may leave a session slot open. Also, you are welcome to check with our staff onsite.

Can I switch/cancel sessions after I have already pre-registered in them?

Yes. To switch/cancel a session:

  • Be sure there is room in the session you would like to attend (applies to pre-registration sessions)
  • Click on the green checkmark underneath the session title that you want to switch/cancel
  • A dialogue box pops up advising you that you are requesting to remove the session from your personal agenda
  • Click ok and the session will be removed
  • When you are successful the green checkmark will be removed

If you need assistance in adding a new session, please follow instructions for “How do I sign up for Sessions”

How can I send a message to another registered delegate?

To send a message, please follow these instructions:

  • Go to your MyEvent home page and at the top you will see ”My Messages”.
  • Click on the link. This generates your email to be composed.

Here you can search by name or company of the delegate you wish to compose to.

Where does the email go to, their personal email address or to their email?

It depends on the email preference each delegate has chosen.

Can I email more than one person at a time?

To avoid receiving un-necessary spam, you do not have the ability to send mass emails to the delegates.

Can I receive notification to my external email address, that another delegate has sent me a message?

Yes. If you want to receive a message in your personal mailbox (outlook, hotmail, etc), please follow these instructions:

  • Go to your MyEvent Home Page
  • You will see ‘MyEvent Welcome, XXXX [My Preferences | Sign Out]’ just below the navigation tool bar.
  • Click on “My Preferences”
  • Click on “Message Notification Set Up”

Here you will choose whether you will go to to check you emails or you can choose an external email address to have the notifications sent to.

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